Help Desks / Support Centers

(800) 457-4454
in-state toll-free or
(501) 376-2211
local and out-of-state

Arkansas Payment Improvement Initiative
(866) 322-4696 in-state toll-free or
(501) 301-8311 local and out-of-state

Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers

Arkansas Healthcare Payment Improvement Initiative

Content updated July 2018

The Arkansas Healthcare Payment Improvement Initiative team is here to help you.

APII Help Desk Staff

The Help Desk and Representatives assist medical providers participating in the Arkansas Payment Improvement Initiative in interpreting and researching report information generated as a result of the initiative via phone calls and email correspondence. View or print the provider representatives’ map. (PDF, new window)

Call the Help Desk at (501) 301-8311 or toll free (866) 322-4696. You can also email at with your questions regarding the initiative. (Claims and billing questions should be directed to the Provider Assistance Center.)