Help Desks / Support Centers

(800) 457-4454
in-state toll-free or
(501) 376-2211
local and out-of-state

Arkansas Payment Improvement Initiative
(866) 322-4696 in-state toll-free or
(501) 301-8311 local and out-of-state

Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers

Promoting Interoperability (PI) Program

The official web page for the Medicaid PI Program for Arkansas providers

Jump to

Arkansas Incentive Payment Team (AIPT)

The AIPT, maintained by the fiscal agent, processes payments and works with providers who are involved in the PI Program.

Arkansas’s online system for registration in the program is available and the AIPT can assist providers with eligibility, registration and other program-related questions. To reach the AIPT, call (800) 457-4454 and choose option 4 for the EHR Incentive Payment Assistance Center.

PI Bulletins

Program Year 2019 Attestation Deadline
Updated 3/26/20
The attestation deadline for Program Year 2019 is EXTENDED to April 30, 2020. Providers who attest by the April deadline will have until July 31, 2020 to finish incomplete applications for the incentive payment.

Greenway SuccessEHS Unable to Correctly Report MU for 2018
Added 7/9/19
The State of Arkansas is notifying EPs who use Greenway SuccessEHS they will be unable to attest to MU for 2018.

Greenway will not be able to institute fixes that would allow EPs to accurately report on MU measures. Greenway indicates they are working on fixes to Integry that should allow those EPs to attest soon. Providers will receive more information as soon as Greenway makes that available to CMS. Greenway also seems to have concluded their Prime Suite customers will not be able to accurately attest to MU. The State of Arkansas and CMS are awaiting further information from Greenway about this product before any recommendations may be suggested for further action.

Providers should refer to the May 9, 2019 notification from Greenway or view an excerpt of this notification (PDF, new window) regarding their CEHRT products and/or contact their Greenway representative at 877-932-6301.

EHR Program Name Change
Added 5/11/18
To reflect CMS’s commitment to interoperability of health care data and patients’ access to their health information, the Electronic Health Record (EHR) Incentive Program is being overhauled. Effective immediately, the EHR Incentive Program will change to the Promoting Interoperability (PI) Program. The MIPS Advancing Care Information performance category will be known as the Promoting Interoperability performance category.

This rebranding does not merge the EHR Incentive Program and MIPS. Instead, these changes reflect CMS’s mission to move these programs beyond the current Meaningful Use requirement to an increased focus on interoperability and ease of patient access to health information.
The Office of the National Coordinator for Health Information Technology (ONC HIT) has launched (HTML, new window), to be the leading national resource on health information technology. The website provides extensive EHR support and resources for providers, professionals, patients and families. For more information, visit (HTML, new window) today.


About ARRA & EHR
The American Recovery and Reinvestment Act of 2009 (ARRA) provides for state Medicaid programs to offer financial incentives to eligible professionals (EPs) and eligible hospitals (EHs) who adopt certified EHR technology.

With widespread, meaningful use of EHRs, states can achieve interoperability in health care technology to improve the quality, safety and efficiency of patient health care.

Arkansas Medicaid provides incentive payments through the Medicaid EHR Incentive Program. Providers are eligible to receive up to $63,750 over a six-year period when they adopt, implement or upgrade to certified EHR technology. Meaningful use will not be addressed in year one.

For more information about the Medicaid EHR Incentive Program, refer to the following resources:

The Medicaid EHR Incentive Program requires the use of certified EHR technology. The Secretary of the Department of Health and Human Services has adopted standards, implementation specifications and certification criteria for EHR technology.

To qualify for incentive payments, providers must use EHR technology that has been tested and certified by an Office of the National Coordinator Authorized Testing and Certification Body (ONC-ATCB). Even if a provider already uses EHR technology, it must be tested and certified by an ONC-ATCB specifically for the Medicaid EHR Incentive Program.

For more information about certification, refer to the CMS Certified EHR Technology Website (HTML, new window)

Meaningful Use
The rule for meaningful use was established by CMS and includes a set of standards, implementation specifications and certification criteria for EHR technology.

Meaningful use means providers are using certified EHR technology in ways that can be measured significantly in terms of quality and quantity. The three components of meaningful use are using EHR technology:

  • In a meaningful way, such as e-prescribing.
  • For electronically exchanging health information to improve the quality of health care.
  • To submit clinical quality measures and other measures.

For more information about meaningful use, refer to the following resource: CMS Meaningful Use Overview (HTML, new window).

User Guides

MAPIR EP User Guide
  MAPIR EP User Guide – Part 1 (PDF, new window)
  MAPIR EP User Guide – Part 2 (PDF, new window)
  MAPIR EP User Guide – Part 3 (PDF, new window)
  MAPIR EP User Guide – Part 4 (PDF, new window)

MAPIR EH User Guide (Word, new window)

Helpful Links

CMS Website (HTML, new window)
CMS EHR Incentive Program Website (HTML, new window)
CMS EHR Final Rule (PDF, new window) (HTML, new window)
HITArkansas Website (HTML, new window)
ONC HIT Certification Program (HTML, new window)