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Training Information

The HealthCare Portals benefit providers and beneficiaries alike offering a variety of functions formerly unavailable. Don’t miss your opportunity to receive training on this cutting-edge technology.

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Annual Provider Billing Workshop

Added 8/6/18

DXC/AFMC will host the annual provider billing workshop in locations around the state. Seating and space are limited, so please limit registration to five people per organization.

UAM College of Technology - McGehee
Oct. 16

Hilton Garden Inn
Oct. 30

St. Bernards Medical Center Auditorium
Nov. 7

U of A - Hope
Nov. 13

You will receive a confirmation email a week before the workshop you registered for with a link to the presentation. You will need to download and print out the presentation if you want a copy with you at the workshop.

Download the annual provider billing workshop presentation file. (PDF, new window)

Please note that we are not able to answer specific billing questions during this workshop.


Workshop Agenda

Registration: 8 a.m.

General Session: 9 a.m. - Noon

  • Introduction of MMIS Provider Outreach Team
    • AFMC/MMIS web page and interactive map
  • How to Read the New Eligibility Strip
    • Benefit plans
    • Crosswalk
    • Section I manual
  • Prior Authorization Process
    • FAQs concerning PA
    • AFMC, Beacon Health and State PAs
    • Filing claims with a PA
    • Requesting under the correct billing Provider ID
    • PA Status and searching with the correct Provider ID
  • Frontline
    • Job Aids
    • Webinars
    • Immediate notifications
  • Things to Know
    • Policy updates and other information
  • What’s Trending
    • Current hot topics

Lunch (on your own): Noon

Q & A Sessions: 1:00 p.m.

Visit our informational booths and have your questions answered.
Representatives will be on hand to address the following topics:

  • General Questions/Portal Demo
  • ARChoices/Assisted Living
  • Outpatient Behavioral Health
  • Therapy Services (OP, PT and Speech)

Medicaid 101 Webinars

Updated 3/7/18
AFMC will host a Medicaid 101 webinar each month. Each webinar is scheduled from 9:30 - 10:30 a.m. on the dates below. A registration link will be added for each session closer to its date.

January 30, 2018May 29, 2018September 25, 2018
February 27, 2018June 26, 2018October 23, 2018 (HTML, new window)
March 27, 2018July 31, 2018November 27, 2018
April 24, 2018 August 28, 2018December 18, 2018

Webinar Agenda:

  • the new MMIS
  • Who and what make Medicaid
  • Billing matters (provider manuals, billing tips, RA, Front Line and Job+Aids)
  • HealthCare Provider Portal features demonstration (eligibility overview, how to access your RA, how to check claim status and PA request)
  • PES upgrade information
  • Things to know (capitated fees, timely filing, how to submit pseudo claims and benefit plans)
  • Contacts (PAC, EDI Support Center and provider rep map)
  • Questions and answers

Recordings from the first Medicaid 101 webinar are available to view online. (HTML, new window)

The Medicaid 101 presentation file is available for download for your convenience. View or print the webinar presentation. (PDF, new window)

Available Recorded Webinars

If you were not able to get away for a workshop, the webinars below will teach you how to register for the HealthCare Provider Portal and how to submit claims. View at your convenience and learn!

Audience Content
All Providers EDI Webinar Recorded November 8, 2017 (HMTL, new window)

View or print frequently asked questions from the recent EDI webinars. (PDF, new window)
All Providers MMIS Refresher Webinar: Navigating the HealthCare Provider Portal (HMTL, new window)
All Providers HealthCare Provider Portal Registration (HMTL, new window)
All Providers New Provider Workshop dated June 6, 2018 (HMTL, new window)
ARChoices Providers Maneuvering Through the Changes with Confidence (HTML, new window)
Dental Providers MMIS Dental HealthCare Provider Portal Workshop (HMTL, new window)
Dental Providers Submitting and Reviewing Dental Claim Form (HMTL, new window)
Living Choices Assisted Living Providers Navigating the HealthCare Provider Portal Webinar – Assisted Living (HTML, new window)
Nursing Homes Nursing Home Claims and Census Forms (HMTL, new window)
Personal Care New Prior Authorization Process for Personal Care Providers (Provider Type 32 only, for 21 and over) (HMTL, new window)
Providers Billing with an Institutional Claim Form Submitting and Reviewing Institutional Claim Form (HMTL, new window)
Providers Billing with a Professional Claim Form Submitting and Reviewing Professional Claim Form (HMTL, new window)

Training Materials Available for Download

The following materials are available for download and can help you learn at your own pace.

Topic File Name
ARChoices - Maneuvering Through the Changes with Confidence ARChoices.pdf (PDF, new window)
Assisted Living Survey Findings AssistedLivingSurv.pdf (PDF, new window)
Attendant Care AttendCare.pdf (PDF, new window)
Home Delivered Meals HomeMeals.pdf (PDF, new window)
New Provider Worshop Presentation MMIS_NewProvWrkshp.pdf (PDF, new window)
Personal Care Presentation MMIS Training and Education Personal Care Webinar Presentation (HTML, new window)
Personal Care Response System PersEmerRespSys.pdf (PDF, new window)
Targeted Case Management - Providing Needed Resource Information for ARChoices Waiver Beneficiaries TargetedCaseMgmt.pdf (PDF, new window)

Go to Arkansas Medicaid

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