Dental Managed Care

The Arkansas Department of Human Services transitioned the Medicaid dental program to managed care on January 1, 2018. Two vendors were selected to provide state-wide dental benefits:

  1. Delta Dental of Arkansas
  2. Managed Care of North America (MCNA)

In early December 2017, all Arkansas Medicaid beneficiaries who are eligible for dental benefits were randomly and evenly assigned to one of the two dental managed care plans. Each plan sent a welcome packet to each member and the members were able to access plan providers starting January 1, 2018 for covered dental services. If members wish to switch plans, they have 90 days to do so. Both dental vendors will provide the same dental services that are covered under the current Medicaid fee-for service program. The vendors will serve all members who receive dental services through Medicaid except for those residing in Human Development Centers, individuals enrolled in the Program for All Inclusive Care for the Elderly (PACE), members who reside in a nursing home setting, and individuals who are eligible for Medicaid only after incurring medical expenses that cause them to “spend down” to Medicaid eligibility levels.

Learn More

Delta Dental of Arkansas Smiles Policies and Procedures – Network Access and Monitoring Plan (PDF, new window)

Delta Dental of Arkansas Quality Assurance and Improvement Program (QAIP) Policy (PDF, new window)

Delta Dental - State of Arkansas Technical and General Services Contract - Redacted (PDF, new window)

DHS Policy 1081 - Conflict of Interests Policy (PDF, new window)

Ownership and Conviction Disclosure (PDF, new window)

Quality Key Performance Indicator Report for Arkansas Medicaid and CHIP (PDF, new window)

MCNA Dental 2017 Quality Improvement Program Description - Arkansas Medicaid and CHIP Quality Assurance Improvement Program (PDF, new window)

MCNA Dental - State of Arkansas Technical and General Services Contract - Redacted (PDF, new window)

Attachment C - Performance Standards (PDF, new window)

Key Medicaid/CHIP Dental Websites

Arkansas Medicaid Healthy Smiles presented by AFMC (HTML, new window)

Delta Dental for Adults (HTML, new window)

Delta Dental for Kids (HTML, new window)

MCNA site for Members (HTML, new window)

MCNA site for Providers (HTML, new window)