Arkansas Division of Medical Services Contacts

Arkansas Division of Medical Services
Department of Human Services
Donaghey Plaza South
P. O. Box 1437, Slot S401
Little Rock, Arkansas 72203-1437

Arkansas Medicaid contacts are listed below. Click the name to send email. All numbers are in area code (501).

Arkansas Medicaid Beneficiaries
Customer Services for
1. Coverage
2. Bills
3. Beneficiary denial letters
4. Other services
1-800-482-5431 in-state toll-free
or
682-8501 local and out-of-state

Monday through Friday 8 a.m. until 4:30 p.m.
Customer Services for
1. Lost or non-receipt of Medicaid cards
2. Eligibility
3. County DHS problems
1-800-482-8988 in-state toll-free
or
682-8233 local and out-of-state

Monday through Friday 8 a.m. until 4:30 p.m.
Magellan Pharmacy Call Center 1-800-424-7895
Beneficiary Support - Option 3
Web Support - Option 4, then Option 1

Call center hours are Monday through Friday 6 a.m. until 5 p.m.
Web support hours are Monday through Friday 7 a.m. until 7 p.m.
Spanish interpreter 1-800-482-8988 in-state toll-free
or
682-1661 local and out-of-state

de lunes a viernes 8 a.m. hasta las 4:30 p.m.

Arkansas Medicaid Providers
Arkansas Incentive Payment Team (AIPT), Electronic Data Interchange (EDI), Provider Assistance Center (PAC), and Provider Enrollment 1-800-457-4454 in-state toll-free
or
376-2211 local and out-of-state

Monday through Friday 8 a.m. until 5:00 p.m.
Magellan Pharmacy Call Center 1-800-424-7895
Pharmacy Support - Option 1
Prescriber Support - Option 2
Web Support - Option 4, then Option 1

Fax: 800-424-7976

Call center hours are Monday through Friday 6 a.m. until 5 p.m.
Web support hours are Monday through Friday 7 a.m. until 7 p.m.
Third-Party Liability Unit (501) 537-1070 local and out-of-state
(501) 682-1644 Fax
P.O. Box 1437, Slot S296
Little Rock, AR 72203-1437

Monday through Friday 8 a.m. until 5:00 p.m.

Other Important Numbers for Arkansas Medicaid

Name / Title Telephone Mail Slot
Tami Harlan
Interim Director,
Division of Medical Services
682-8330 S-401
Lynn Burton
Business Operations Manager,
Provider Reimbursement
682-1857 S-416
Anita Castleberry
Business Operations Manager,
Utilization Review and Behavioral Health Programs
682-8154 S-413
Cathy Coffman
Nurse Manager,
Utilization Review and Medical Programs
537-1670 S-413
Jason Derden
Pharmacy Administrator,
Arkansas Medicaid Pharmacy Program
683-4120 S-415
James Gallaher
Business Operations Manager,
Health Care Innovation
396-6364 S-425
William Golden
Medical Director,
Division of Medical Services
320-6490 S-401
Ward Hanna
Business Operations Manager,
Provider Management and Vision and Dental Programs
320-6201 S-410
Debra Hope
Business Operations Manager,
Financial Activities
320-6546 S-416
Brian Jones
Medical Assistance Manager,
Institutional and Non-Institutional Provider Reimbursement
537-2064 S-416
David McMahon
Assistant Director,
Administrative Services and Chief Financial Officer
396-6421 S-416
Laurence Miller
Senior Psychiatrist,
Division of Medical Services
683-4120 S-415
Dave Mills
Business Operations Manager,
Office of Policy Coordination and Promulgation
320-6111 S-295
Tracy Mitchell
Medicaid Data Security Administrator,
Medicaid Information Management
396-6171 S-417
Maggie Newton
Business Operations Manager,
Health Care Innovation
320-6488 S-425
Tom Parsons
Medical Assistance Manager,
LTC Provider Reimbursement
537-2066 S-416
Roger Patton
Professional Services Manager,
Medicaid Information Management
320-6540 S-417
Matt Rocconi
Interim AME PMO Director,
Medicaid Information Management
320-6175 S-416
Anne Santifer
Business Operations Manager
Health Care Innovation
320-6177 S-425
Mary Beth Sparks
Administrative Assistant,
Division of Medical Services
683-4997 S-401
Dawn Stehle
Directors Office,
Division of Medical Services
682-6311 S-401
Paula Stone
Deputy Director,
Division of Medical Services
686-9489 S-401