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Beneficiary Information
Your guide to applying for and using Medicaid benefits in Arkansas.

General Information
Understand Arkansas Medicaid’s organization and services.

Provider Information
Information for those who provide health care services to Arkansas Medicaid beneficiaries.

Welcome to Arkansas Medicaid!

Learn about Dental Managed Care

PASSE Model of Care

The Provider-led Arkansas Shared Savings Entity (PASSE) is a new model of organized care that will address the needs of certain Medicaid beneficiaries who have complex behavioral health and intellectual and developmental disabilities service needs.

Learn more about PASSE.

Welcome Arkansas Medicaid Beneficiaries and Providers!

Timely Information from Arkansas Medicaid

Dialysis and Chemotherapy Appointments through NET Broker
Added 1/4/19
Beginning on January 1, 2019, the Department of Human Services (DHS) launched new non-emergency transportation (NET) contracts for most Medicaid covered services through the vendors. DHS understands there have been several reports of access issues for your clients. In an effort to ensure patient access to these critical services, DHS is waiving the requirement that beneficiaries book transportation directly with brokers for dialysis and chemotherapy appointments only through Friday, February 1, 2019.

NET is available for all Medicaid beneficiaries, children and adults, who have no other way to get to and from approved medical appointments. There are seven NET regions served by four brokers. A toll-free Non-Emergency Transportation Helpline (1-888-987-1200, option 2) is available to answer beneficiary questions about the NET program. Please encourage your patients to call the Helpline to report any issues they may experience as we continue working through this transition so DHS and the brokers can address complaints or concerns.

Extension of Current Manuals
Added 12/18/18
The go-live date of Phase II for the Provider-led Arkansas Shared Savings Entity (PASSE) program has been moved to March 1, 2019. The following manuals, as they are currently written today, will continue to be in place until February 28, 2019:

  • OBHS
  • PASSE manual (Phase I-care coordination)
  • CES waiver
  • CES certification

The updated or new versions of the following manuals will be effective on March 1, 2019:

  • OBHS
  • PASSE manual (Phase II-full risk)
  • Adult Behavioral Health Services for Community Independence (new)

Incorrect CEHRT PI Measures From Greenway Health, LLC
Added 12/17/18
Greenway Health, LLC has notified customers that their CEHRT is incorrectly calculating Promoting Interoperability (PI) measures. Accordingly, they have instructed their customers not to attest to the Medicaid PI Program for program year 2018 using the data their Greenway CEHRT is currently producing.

Greenway has notified CMS that fixes will be available later in 2019. The State of Arkansas understands that Greenway has advised providers to not attest for Meaningful Use in 2019 and supports this request.

Providers using CEHRT from Greenway during post-payment audit will not be penalized if they were unaware of the CEHRT deficiencies at the time of their attestation; however, providers should not attest to Meaningful Use with data they know to be incorrect.

The Arkansas deadline for 2018 attestations for the Medicaid PI Program (formerly named EHR) will be announced in the near future.

Current Demonstration Waiver Projects
The Division of Medical Services will provide public notice and allow input processes for its intent to submit written applications, renewals or amendments to any 1115(a) demonstration waiver projects that will be sent to the Centers of Medicare and Medicaid Services. Learn more about current demonstration waiver projects.

Arkansas Medicaid Reports and Data for Public Access

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