Help Desks / Support Centers

(800) 457-4454
in-state toll-free or
(501) 376-2211
local and out-of-state

Arkansas Payment Improvement Initiative
(866) 322-4696 in-state toll-free or
(501) 301-8311 local and out-of-state

Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers

Provider Training Information

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Prior Authorization and Extension of Benefit Webinars

Vendors for certain prior authorizations (PAs) and extension of benefits (EOBs) will change effective January 1, 2019. To help you prepare for this change, training will be offered via the web.

Register now to learn more at these upcoming webinars!

Medicaid 101 Webinars

AFMC will host a Medicaid 101 webinar each month. Each webinar is scheduled from 9:30 - 10:30 a.m. on the dates below. A registration link will be added for each session closer to its date.

November 27, 2018December 18, 2018 (HTML, new window)January 29, 2019
February 26, 2019  March 26, 2019April 30, 2019
May 28, 2019 June 25, 2019July 30, 2019
August 27, 2019September 24, 2019October 29, 2019
November 26, 2019December 31, 2019  

Webinar Agenda:

  • the new MMIS
  • Who and what make Medicaid
  • Billing matters (provider manuals, billing tips, RA, Front Line and Job+Aids)
  • HealthCare Provider Portal features demonstration (eligibility overview, how to access your RA, how to check claim status and PA request)
  • PES upgrade information
  • Things to know (capitated fees, timely filing, how to submit pseudo claims and benefit plans)
  • Contacts (PAC, EDI Support Center and provider rep map)
  • Questions and answers

Recorded Medicaid 101 webinars (HTML, new window)

Webinar presentation file (PDF, new window)

Recorded Webinars

View previously recorded webinars to learn at your convenience!

Audience Content
All Providers 2018 DXC/AFMC Annual Provider Billing Workshop Recording and Presentation (HMTL, new window)
All Providers EDI Webinar Recorded November 8, 2017 (HMTL, new window)

View or print frequently asked questions from the recent EDI webinars. (PDF, new window)
All Providers MMIS Refresher Webinar: Navigating the HealthCare Provider Portal (HMTL, new window)
All Providers HealthCare Provider Portal Registration (HMTL, new window)
All Providers New Provider Workshop dated June 6, 2018 (HMTL, new window)
All Providers Provider Enrollment Revalidation Webinar (HMTL, new window)
ARChoices Providers Maneuvering Through the Changes with Confidence (HTML, new window)
Dental Providers MMIS Dental HealthCare Provider Portal Workshop (HMTL, new window)
Dental Providers Submitting and Reviewing Dental Claim Form (HMTL, new window)
Living Choices Assisted Living Providers Navigating the HealthCare Provider Portal Webinar – Assisted Living (HTML, new window)
Nursing Homes Nursing Home Claims and Census Forms (HMTL, new window)
Personal Care New Prior Authorization Process for Personal Care Providers (Provider Type 32 only, for 21 and over) (HMTL, new window)
Providers Billing with an Institutional Claim Form Submitting and Reviewing Institutional Claim Form (HMTL, new window)
Providers Billing with a Professional Claim Form Submitting and Reviewing Professional Claim Form (HMTL, new window)

Training Materials for Download

The following materials are available for download and can help you learn at your own pace.

Topic File Name
ARChoices - Maneuvering Through the Changes with Confidence ARChoices.pdf (PDF, new window)
Assisted Living Survey Findings AssistedLivingSurv.pdf (PDF, new window)
Attendant Care AttendCare.pdf (PDF, new window)
Home Delivered Meals HomeMeals.pdf (PDF, new window)
New Provider Worshop Presentation MMIS_NewProvWrkshp.pdf (PDF, new window)
Personal Care Presentation MMIS Training and Education Personal Care Webinar Presentation (HTML, new window)
Personal Care Response System PersEmerRespSys.pdf (PDF, new window)
Provider Enrollment Revalidation Presentation Provider Enrollment Revalidation Presentation (HTML, new window)
Targeted Case Management - Providing Needed Resource Information for ARChoices Waiver Beneficiaries TargetedCaseMgmt.pdf (PDF, new window)

MMIS Job Aids

Training Materials File Name File Size
Eligibility Verification MMIS_JobAid_Eligibility.pdf 5.4MB
Prior Authorization MMIS_JobAid_PriorAuthorization.pdf 3.9MB
Registering on the HealthCare Provider Portal – Provider MMIS_JobAid_ProvPortalReg.pdf 6.4MB
Registering on the HealthCare Provider Portal – Delegates MMIS_JobAid_DelegatePortalReg.pdf 4.7MB
Registering on the HealthCare Provider Portal – Trading Partners MMIS_JobAid_TradingPartnerPortalReg.pdf 2.3MB
Frequently Asked Questions Regarding Registering on the HealthCare Provider Portal MMIS_JobAid_PortalRegFAQs.pdf 92k
Trading Partner ID Enrollment MMIS_JobAid_TrdngPrtnrIDEnroll.pdf 1.8MB
How to Link Your Trading Partner ID MMIS_JobAid_LinkTPID.pdf 1.8MB
Frequently Asked Questions for Trading Partner ID Enrollment MMIS_TradingPartnerEnrollFAQ.pdf 98k
Search Payment History MMIS_JobAid_SearchPaymentHistory.pdf 1.2MB
Submitting and Reviewing a Claim MMIS_JobAid_SubmittingReviewingClaim.pdf 3.9MB
How to Check Claim Status MMIS_JobAid_CheckClaimStatus.pdf 1.3MB
Treatment History MMIS_JobAid_TreatmentHistory.pdf 1.8MB
Updating PCP Caseload MMIS_JobAid_UpdatingPCPCaseload.pdf 1.8MB
Uploading Documents MMIS_JobAid_UploadingDocuments.pdf 1.4MB
Using the HealthCare Provider Portal PortalTraining.pdf 15MB