Help Desks / Support Centers

(800) 457-4454
in-state toll-free or
(501) 376-2211
local and out-of-state

Arkansas Payment Improvement Initiative
(866) 322-4696 in-state toll-free or
(501) 301-8311 local and out-of-state

Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers

Provider Training Information

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New Provider Workshop Webinar

Wednesday, March 10, 2021
9:00 a.m. until 1:00 p.m.

The New Provider Workshop is designed for new and established Medicaid providers who need training for the Medicaid program. The MMIS team covers billing and policy information.

Register for the new provider webinar. (HTML, new window)

For additional information, please contact your AFMC MMIS Outreach Specialist.


  • Introduction — MMIS Outreach Team
  • Program Overview
  • Who's Who at Medicaid
  • Provider Enrollment
  • Provider Information
  • Fee Schedules and Policy Manuals
  • Eligibility
  • Claims
  • Medicare
  • Third-Party Liability
  • Prior Authorization
  • HealthCare Portal
  • Training Opportunities
  • Live Demonstration
  • Things to Remember
  • Eblast
  • Evaluations
  • Questions

View or print the new provider webinar presentation file. (PDF, new window)

Quick Track Training

AFMC proudly announces the quick track training series featuring short videos and corresponding handouts to get you up to speed — quickly! Each short episode in this series will instruct you on a particular skill so you can master what you need right now. Keep an eye open for additional quick track episodes coming soon!

Quick Track Training Videos Run Time Quick Training Guides File Size
Eligibility Verification (HMTL, new window) 5m 05s MMIS_JobAid_Eligibility.pdf (PDF, new window) 4.5MB
Files Exchange for HCI (HMTL, new window) 1m 19s MMIS_JobAid_FilesExchangeHCI.pdf (PDF, new window) 2.27MB
Portal Password Reset (HMTL, new window) 2m 10s PasswordReset.pdf (PDF, new window) 228k

Medicaid 101 Webinars

AFMC will host a Medicaid 101 webinar each month for new and established providers and their billers. Each webinar is scheduled from 9:30 - 11:30 a.m. You can register for a webinar by clicking a date below.

January 26, 2021 February 23, 2021 March 30, 2021 (HTML, new window)
April 27, 2021 May 25, 2021 June 29, 2021
July 27, 2021 August 24, 2021 September 28, 2021
October 26, 2021 November 30, 2021 December 28, 2021

Webinar Agenda:

  • Introduction
  • MMIS Outreach Team
  • Who’s Who at Medicaid
  • Provider Enrollment
  • Provider Information
  • Policy Manuals and Fee Schedules
  • Eligibility
  • Claims
  • Third Party Liability
  • Prior Authorization
  • Healthcare Portal
  • Things to Remember
  • Medicaid Tools and Resources
  • Eblast Sign-up
  • Evaluations
  • Questions

Recorded Medicaid 101 webinars (HTML, new window)

Medicaid 101 webinar presentation file (PDF, new window)

Recorded Webinars

View previously recorded webinars to learn at your convenience!

Audience Content
All Providers 2020 AFMC/Gainwell Annual Provider Billing Workshop Recording (HMTL, new window)
All Providers eQHealth Prior Authorization and Extension of Benefit Training Videos (HMTL, new window)
All Providers HealthCare Provider Portal Registration (HMTL, new window)
All Providers MMIS Prior Authorization Recorded April 25, 2019 (HMTL, new window)
All Providers New Provider Workshop (HMTL, new window)
All Providers Provider Enrollment Revalidation Webinar (HMTL, new window)
All Providers Portal Billing for PES Users Webinar (HMTL, new window)
ARChoices (Attendant Care and Respite) and Personal Care EVV Webinar (HMTL, new window)
Dental Providers Submitting and Reviewing Dental Claim Form (HMTL, new window)
Nursing Homes Nursing Home Claims and Census Forms (HMTL, new window)
Providers Billing with an Institutional Claim Form Submitting and Reviewing Institutional Claim Form (HMTL, new window)
Providers Billing with a Professional Claim Form Submitting and Reviewing Professional Claim Form (HMTL, new window)

Training Materials for Download

The following materials are available for download and can help you learn at your own pace.

Topic File Name
2020 Annual Billing Workshop Presentations
  — DXC/AFMC Presentation Fall 2020
  — ARTC Presentation 2020
  — empower Presentation
  — Summit Community Care Presentation
  — DXC Provider Enrollment Presentation
  — DPSQA Presentation
  — School-Based Services Presentation
  — School-Based Services Presentation

ABW2020.pdf (PDF, new window)
ARTotalCareDDPApres.pdf (PDF, new window)
empowerPres.pdf (PDF, new window)
Summitpres.pdf (PDF, new window)
DXCprovenrollPres.pdf (PDF, new window)
DPSQApres.pdf (PDF, new window)
SchoolBasedPres.pdf (PDF, new window)
ProvRelPres.pdf (PDF, new window)
Attendant Care AttendCare.pdf (PDF, new window)
Home Delivered Meals HomeMeals.pdf (PDF, new window)
New Provider Workshop Presentation MMIS_NewProvWrkshp.pdf (PDF, new window)
Personal Care Presentation MMIS Training and Education Personal Care Webinar Presentation (HTML, new window)
Personal Care Response System PersEmerRespSys.pdf (PDF, new window)
Provider Portal Functionality - Draft Claims DraftClaims.pdf (PDF, new window)
Provider Enrollment Revalidation Presentation Provider Enrollment Revalidation Presentation (HTML, new window)
Targeted Case Management - Providing Needed Resource Information for ARChoices Waiver Clients TargetedCaseMgmt.pdf (PDF, new window)

MMIS Job Aids

Training Materials File Name File Size
Files Exchange for HCI MMIS_JobAid_FilesExchangeHCI.pdf 2.27MB
Eligibility Verification MMIS_JobAid_Eligibility.pdf 4.5MB
Prior Authorization MMIS_JobAid_PriorAuthorization.pdf 5.1MB
Registering on the HealthCare Provider Portal – Provider MMIS_JobAid_ProvPortalReg.pdf 6.4MB
Registering on the HealthCare Provider Portal – Delegates MMIS_JobAid_DelegatePortalReg.pdf 4.7MB
Registering on the HealthCare Provider Portal – Trading Partners MMIS_JobAid_TradingPartnerPortalReg.pdf 2.3MB
Frequently Asked Questions Regarding Registering on the HealthCare Provider Portal MMIS_JobAid_PortalRegFAQs.pdf 92k
Trading Partner ID Enrollment MMIS_JobAid_TrdngPrtnrIDEnroll.pdf 1.8MB
How to Link Your Trading Partner ID MMIS_JobAid_LinkTPID.pdf 1.8MB
Frequently Asked Questions for Trading Partner ID Enrollment MMIS_TradingPartnerEnrollFAQ.pdf 98k
Search Payment History MMIS_JobAid_SearchPaymentHistory.pdf 1.2MB
Submitting and Reviewing a Claim MMIS_JobAid_SubmittingReviewingClaim.pdf 3.7MB
How to Check Claim Status MMIS_JobAid_CheckClaimStatus.pdf 1.1MB
Treatment History MMIS_JobAid_TreatmentHistory.pdf 1.8MB
Updating PCP Caseload MMIS_JobAid_UpdatingPCPCaseload.pdf 1.3MB
Uploading Documents MMIS_JobAid_UploadingDocuments.pdf 1.5MB

Archived Training Resources

Audience Content
All Providers MMIS Refresher Webinar: Navigating the HealthCare Provider Portal Please note: this webinar was recorded before the new MMIS go-live in November 2017 (HMTL, new window)
ARChoices Providers Maneuvering Through the Changes with Confidence Webinar (HTML, new window)
Dental Providers MMIS Dental HealthCare Provider Portal Workshop (HMTL, new window)
Living Choices Assisted Living Providers Navigating the HealthCare Provider Portal Webinar – Assisted Living Please note: this webinar was recorded before the new MMIS go-live in November 2017 (HTML, new window)
Personal Care New Prior Authorization Process for Personal Care Providers (Provider Type 32 only, for 21 and over) (HMTL, new window)
Using the HealthCare Provider Portal PortalTraining.pdf