Help Desks / Support Centers
(800) 457-4454
in-state toll-free or
(501) 376-2211
local and out-of-state
Arkansas Payment Improvement Initiative
(866) 322-4696
in-state toll-free or
(501) 301-8311
local and out-of-state
Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers
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Provider Training Information
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DXC/AFMC will host the annual billing workshop in the following locations around the state:
| Location | Facility | Date |
|---|
| Little Rock | J.A. Gilbreath Conference Center
Baptist Health Medical Center – Little Rock
| Wednesday
September 11, 2019 |
| Jonesboro | St. Bernard Auditorium | Wednesday
September 18, 2019 |
| Bentonville | Northwest Arkansas Community College | Thursday
October 3, 2019 |
| Hope | UA Hope – Texarkana | Tuesday
October 22, 2019 |
| McGehee | UAM College of Technology – McGehee | Thursday
November 7, 2019 |
Workshops will be from 9 a.m. - 4 p.m. Lunch is on your own.
Seating and space are limited, so please limit registration to five people per organization.
The Little Rock workshop will be streamed live for anyone not able to attend in person. The livestream link will be sent out closer to the workshop to those who register for this option.
You will receive a reminder email approximately two days before the workshop you registered for with a link to the presentations. You will need to download and print out the presentations if you want a copy with you at the workshop.
Register for a workshop today! (HTML, new window)
Agenda
NOTE: The Help Desk will be available to assist providers throughout the morning and afternoon sessions
| 9 – 9:05 a.m. | Introduction of MMIS Outreach Team |
| 9:05 – 10:20 a.m. | Arkansas Medicaid Policy and Billing Overview - Provider Manual Overview and Updates
- Eligibility Verification
- Timely Filing
- Prior Authorization Overview
- Billing Tips and Demo
- Updates to Portal coming
|
| 10:20 – 10:30 a.m. | Break |
| 10:30 – 11:15 a.m. | DXC Provider Enrollment/Revalidation |
| 11:15 a.m. – noon | Office of Inspector General |
| Noon – 1 p.m. | Lunch |
| 1 – 2 p.m. | Prior Authorization Deep Dive |
| 2 – 3 p.m. | Arkansas Medicaid Updates |
| 3 – 4 p.m. | Questions and Answers |
AFMC will host a Medicaid 101 webinar each month. Each webinar is scheduled from 9:30 - 11:00 a.m. on the dates below. A registration link will be added for each session closer to its date.
| November 27, 2018 | December 18, 2018 | January 29, 2019 |
| February 26, 2019 | March 26, 2019 | April 30, 2019 |
| May 28, 2019 | June 25, 2019 | July 30, 2019 |
| August 27, 2019 (HTML, new window) | September 24, 2019 | October 31, 2019 |
| November 26, 2019 | December 31, 2019 | |
Webinar Agenda:
- Introduction
- Provider Enrollment Tools
- Who’s Who at Medicaid
- Billing Matters (eligibility strip, provider manuals, websites, and resources)
- Things to know (capitated fees, timely filing, how to submit pseudo claims and benefit plans)
- Contacts (PAC,
EDI Support Center and provider rep map)
- HealthCare Portal – features and brief demo (eligibility strip, how to access RA, check status, request PA)
Recorded Medicaid 101 webinars (HTML, new window)
Webinar presentation file (PDF, new window)
View previously recorded webinars to learn at your convenience!
| Audience |
Content |
| All Providers |
2018 DXC/AFMC Annual Provider Billing Workshop Recording and Presentation (HMTL, new window) |
| All Providers |
EDI Webinar Recorded November 8, 2017 (HMTL, new window)
View or print frequently asked questions from the recent EDI webinars. (PDF, new window)
|
| All Providers |
eQHealth Prior Authorization and Extension of Benefit Training Videos (HMTL, new window) |
| All Providers |
HealthCare Provider Portal Registration (HMTL, new window) |
| All Providers |
MMIS Prior Authorization Recorded April 25, 2019 (HMTL, new window)
|
| All Providers |
MMIS Refresher Webinar: Navigating the HealthCare Provider Portal (HMTL, new window)
|
| All Providers |
New Provider Workshop (HMTL, new window) |
| All Providers |
Provider Enrollment Revalidation Webinar (HMTL, new window) |
| ARChoices Providers |
Maneuvering Through the Changes with Confidence (HTML, new window) |
| Dental Providers |
MMIS Dental HealthCare Provider Portal Workshop (HMTL, new window) |
| Dental Providers |
Submitting and Reviewing Dental Claim Form (HMTL, new window) |
| Living Choices Assisted Living Providers |
Navigating the HealthCare Provider Portal Webinar – Assisted Living (HTML, new window) |
| Nursing Homes |
Nursing Home Claims and Census Forms (HMTL, new window) |
| Personal Care |
New Prior Authorization Process for Personal Care Providers (Provider Type 32 only, for 21 and over) (HMTL, new window) |
| Providers Billing with an Institutional Claim Form |
Submitting and Reviewing Institutional Claim Form (HMTL, new window) |
| Providers Billing with a Professional Claim Form |
Submitting and Reviewing Professional Claim Form (HMTL, new window) |
The following materials are available for download and can help you learn at your own pace.
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