Help Desks / Support Centers

(800) 457-4454
in-state toll-free or
(501) 376-2211
local and out-of-state

Arkansas Payment Improvement Initiative
(866) 322-4696 in-state toll-free or
(501) 301-8311 local and out-of-state

Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers

Provider Training Information

Jump to

Portal Billing for Provider Electronic Solutions (PES) Users Webinar

This webinar will train current PES billing staff to use the HealthCare portal.

Thursday, October 31, 2019
1 – 3 p.m.

Learn how to

  • Navigate the portal
  • Register on the portal
  • Register as a delegate
  • Check eligibility
  • Submit and check claim status
  • Copy, adjust, and void a claim
  • Submit a prior authorization (PA)
  • Find, view, and print RAs and other documents

Register now! (HTML, new window)

If you have any questions regarding registration, please contact the AFMC MMIS team. We look forward to your participation!

Annual Billing Workshop

DXC/AFMC will host the annual billing workshop in the following locations around the state:

Little RockJ.A. Gilbreath Conference Center
Baptist Health Medical Center – Little Rock
September 11, 2019
JonesboroSt. Bernard AuditoriumWednesday
September 18, 2019
BentonvilleNorthwest Arkansas Community CollegeThursday
October 3, 2019
HopeUA HopeTuesday
October 22, 2019
McGeheeUAM College of Technology – McGeheeThursday
November 7, 2019

Workshops will be from 9 a.m. - 4 p.m. Lunch is on your own.

Seating and space are limited, so please limit registration to five people per organization.

The Little Rock workshop will be streamed live for anyone not able to attend in person. The livestream link will be sent out closer to the workshop to those who register for this option.

You will receive a reminder email approximately two days before the workshop you registered for with a link to the presentations. You will need to download and print out the presentations if you want a copy with you at the workshop.

Register for a workshop today! (HTML, new window)


NOTE: The Help Desk will be available to assist providers throughout the morning and afternoon sessions

9 – 9:05 a.m.Introduction of MMIS Outreach Team
9:05 – 10:20 a.m.Arkansas Medicaid Policy and Billing Overview
  • Provider Manual Overview and Updates
  • Eligibility Verification
  • Timely Filing
  • Prior Authorization Overview
  • Billing Tips and Demo
  • Updates to Portal coming
10:20 – 10:30 a.m.Break
10:30 – 11:15 a.m. DXC Provider Enrollment/Revalidation
11:15 a.m. – noon Office of Inspector General
Noon – 1 p.m.Lunch
1 – 2 p.m.Prior Authorization Deep Dive
2 – 3 p.m.Arkansas Medicaid Updates
3 – 4 p.m.Questions and Answers

Medicaid 101 Webinars

AFMC will host a Medicaid 101 webinar each month. Each webinar is scheduled from 9:30 - 11:00 a.m. on the dates below. A registration link will be added for each session closer to its date.

November 27, 2018December 18, 2018January 29, 2019
February 26, 2019March 26, 2019April 30, 2019
May 28, 2019June 25, 2019July 30, 2019
August 27, 2019September 24, 2019October 31, 2019 (HTML, new window)
November 26, 2019December 31, 2019  

Webinar Agenda:

  • Introduction
  • Provider Enrollment Tools
  • Who’s Who at Medicaid
  • Billing Matters (eligibility strip, provider manuals, websites, and resources)
  • Things to know (capitated fees, timely filing, how to submit pseudo claims and benefit plans)
  • Contacts (PAC, EDI Support Center and provider rep map)
  • HealthCare Portal – features and brief demo (eligibility strip, how to access RA, check status, request PA)

Recorded Medicaid 101 webinars (HTML, new window)

Webinar presentation file (PDF, new window)

Recorded Webinars

View previously recorded webinars to learn at your convenience!

Audience Content
All Providers 2018 DXC/AFMC Annual Provider Billing Workshop Recording and Presentation (HMTL, new window)
All Providers eQHealth Prior Authorization and Extension of Benefit Training Videos (HMTL, new window)
All Providers HealthCare Provider Portal Registration (HMTL, new window)
All Providers MMIS Prior Authorization Recorded April 25, 2019 (HMTL, new window)
All Providers New Provider Workshop (HMTL, new window)
All Providers Provider Enrollment Revalidation Webinar (HMTL, new window)
Dental Providers Submitting and Reviewing Dental Claim Form (HMTL, new window)
Nursing Homes Nursing Home Claims and Census Forms (HMTL, new window)
Providers Billing with an Institutional Claim Form Submitting and Reviewing Institutional Claim Form (HMTL, new window)
Providers Billing with a Professional Claim Form Submitting and Reviewing Professional Claim Form (HMTL, new window)

Training Materials for Download

The following materials are available for download and can help you learn at your own pace.

Topic File Name
Attendant Care AttendCare.pdf (PDF, new window)
Home Delivered Meals HomeMeals.pdf (PDF, new window)
New Provider Workshop Presentation MMIS_NewProvWrkshp.pdf (PDF, new window)
Personal Care Presentation MMIS Training and Education Personal Care Webinar Presentation (HTML, new window)
Personal Care Response System PersEmerRespSys.pdf (PDF, new window)
Provider Enrollment Revalidation Presentation Provider Enrollment Revalidation Presentation (HTML, new window)
Targeted Case Management - Providing Needed Resource Information for ARChoices Waiver Beneficiaries TargetedCaseMgmt.pdf (PDF, new window)

MMIS Job Aids

Training Materials File Name File Size
Eligibility Verification MMIS_JobAid_Eligibility.pdf 3.4MB
Prior Authorization MMIS_JobAid_PriorAuthorization.pdf 5.1MB
Registering on the HealthCare Provider Portal – Provider MMIS_JobAid_ProvPortalReg.pdf 6.4MB
Registering on the HealthCare Provider Portal – Delegates MMIS_JobAid_DelegatePortalReg.pdf 4.7MB
Registering on the HealthCare Provider Portal – Trading Partners MMIS_JobAid_TradingPartnerPortalReg.pdf 2.3MB
Frequently Asked Questions Regarding Registering on the HealthCare Provider Portal MMIS_JobAid_PortalRegFAQs.pdf 92k
Trading Partner ID Enrollment MMIS_JobAid_TrdngPrtnrIDEnroll.pdf 1.8MB
How to Link Your Trading Partner ID MMIS_JobAid_LinkTPID.pdf 1.8MB
Frequently Asked Questions for Trading Partner ID Enrollment MMIS_TradingPartnerEnrollFAQ.pdf 98k
Search Payment History MMIS_JobAid_SearchPaymentHistory.pdf 1.2MB
Submitting and Reviewing a Claim MMIS_JobAid_SubmittingReviewingClaim.pdf 3.7MB
How to Check Claim Status MMIS_JobAid_CheckClaimStatus.pdf 1.1MB
Treatment History MMIS_JobAid_TreatmentHistory.pdf 1.8MB
Updating PCP Caseload MMIS_JobAid_UpdatingPCPCaseload.pdf 1.3MB
Uploading Documents MMIS_JobAid_UploadingDocuments.pdf 1.4MB
Using the HealthCare Provider Portal PortalTraining.pdf 15MB

Archived Training Resources

Audience Content
All Providers EDI Webinar Recorded November 8, 2017 (HMTL, new window)

View or print frequently asked questions from the recent EDI webinars. (PDF, new window)
All Providers MMIS Refresher Webinar: Navigating the HealthCare Provider Portal Please note: this webinar was recorded before the new MMIS go-live in November 2017 (HMTL, new window)
ARChoices Providers Maneuvering Through the Changes with Confidence Webinar (HTML, new window)
ARChoices Providers ARChoices - Maneuvering Through the Changes with Confidence
Assisted Living Providers Assisted Living Survey Findings
Dental Providers MMIS Dental HealthCare Provider Portal Workshop (HMTL, new window)
Living Choices Assisted Living Providers Navigating the HealthCare Provider Portal Webinar – Assisted Living Please note: this webinar was recorded before the new MMIS go-live in November 2017 (HTML, new window)
Personal Care New Prior Authorization Process for Personal Care Providers (Provider Type 32 only, for 21 and over) (HMTL, new window)