Help Desks / Support Centers

(800) 457-4454
in-state toll-free or
(501) 376-2211
local and out-of-state

Arkansas Payment Improvement Initiative
(866) 322-4696 in-state toll-free or
(501) 301-8311 local and out-of-state

Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers

Provider Training Information

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Quick Track Training—Coming Soon!

AFMC proudly announces the quick track training series featuring short videos and corresponding handouts to get you up to speed — quickly! Each short episode in this series will instruct you on a particular skill so you can master what you need right now. Keep an eye open for quick track episodes coming soon!

New Provider Workshop Webinar

Wednesday, November 18, 2020
9:00 a.m. until 1:00 p.m.

Register for the new provider webinar. (HTML, new window)

The New Provider Workshop Webinar is designed for anyone new to Medicaid or who needs a refresher course.

For additional information, please contact your AFMC MMIS Outreach Specialist.


  • Introduction — MMIS Outreach Team
  • Program Overview
  • Who's Who at Medicaid
  • Provider Enrollment
  • Provider Information
  • Fee Schedules and Policy Manuals
  • Eligibility
  • Claims
  • Medicare
  • Third-Party Liability
  • Prior Authorization
  • HealthCare Portal
  • Training Opportunities
  • Live Demonstration
  • Things to Remember
  • Eblast

A portal training session will be available immediately after the webinar for anyone interested in attending.

View or print the new provider webinar presentation file. (PDF, new window)

Medicaid 101 Webinars

AFMC will host a Medicaid 101 webinar each month. Each webinar is scheduled from 9:30 - 11:00 a.m. on the dates below. A registration link will be added for each session closer to its date.

January 28, 2020February 25, 2020March 31, 2020
April 28, 2020May 26, 2020June 30, 2020
July 28, 2020August 25, 2020September 29, 2020
October 27, 2020November 24, 2020 (HTML, new window)December 29, 2020

Webinar Agenda:

  • Introduction
  • Provider Enrollment Tools
  • Who’s Who at Medicaid
  • Billing Matters (eligibility strip, provider manuals, websites, and resources)
  • Things to know (capitated fees, timely filing, how to submit pseudo claims and benefit plans)
  • Contacts (PAC, EDI Support Center and provider rep map)
  • HealthCare Portal – features and brief demo (eligibility strip, how to access RA, check status, request PA)

Recorded Medicaid 101 webinars (HTML, new window)

Medicaid 101 webinar presentation file (PDF, new window)

Recorded Webinars

View previously recorded webinars to learn at your convenience!

Audience Content
All Providers 2019 Gainwell/AFMC Annual Provider Billing Workshop Recording and Presentation (HMTL, new window)
All Providers eQHealth Prior Authorization and Extension of Benefit Training Videos (HMTL, new window)
All Providers HealthCare Provider Portal Registration (HMTL, new window)
All Providers MMIS Prior Authorization Recorded April 25, 2019 (HMTL, new window)
All Providers New Provider Workshop (HMTL, new window)
All Providers Provider Enrollment Revalidation Webinar (HMTL, new window)
All Providers Portal Billing for PES Users Webinar (HMTL, new window)
ARChoices (Attendant Care and Respite) and Personal Care EVV Webinar (HMTL, new window)
Dental Providers Submitting and Reviewing Dental Claim Form (HMTL, new window)
Nursing Homes Nursing Home Claims and Census Forms (HMTL, new window)
Providers Billing with an Institutional Claim Form Submitting and Reviewing Institutional Claim Form (HMTL, new window)
Providers Billing with a Professional Claim Form Submitting and Reviewing Professional Claim Form (HMTL, new window)

Training Materials for Download

The following materials are available for download and can help you learn at your own pace.

Topic File Name
Attendant Care AttendCare.pdf (PDF, new window)
Home Delivered Meals HomeMeals.pdf (PDF, new window)
New Provider Workshop Presentation MMIS_NewProvWrkshp.pdf (PDF, new window)
Personal Care Presentation MMIS Training and Education Personal Care Webinar Presentation (HTML, new window)
Personal Care Response System PersEmerRespSys.pdf (PDF, new window)
Provider Portal Functionality - Draft Claims DraftClaims.pdf (PDF, new window)
Provider Enrollment Revalidation Presentation Provider Enrollment Revalidation Presentation (HTML, new window)
Targeted Case Management - Providing Needed Resource Information for ARChoices Waiver Beneficiaries TargetedCaseMgmt.pdf (PDF, new window)

MMIS Job Aids

Training Materials File Name File Size
Files Exchange for HCI MMIS_JobAid_FilesExchangeHCI.pdf 2.27MB
Eligibility Verification MMIS_JobAid_Eligibility.pdf 4.5MB
Prior Authorization MMIS_JobAid_PriorAuthorization.pdf 5.1MB
Registering on the HealthCare Provider Portal – Provider MMIS_JobAid_ProvPortalReg.pdf 6.4MB
Registering on the HealthCare Provider Portal – Delegates MMIS_JobAid_DelegatePortalReg.pdf 4.7MB
Registering on the HealthCare Provider Portal – Trading Partners MMIS_JobAid_TradingPartnerPortalReg.pdf 2.3MB
Frequently Asked Questions Regarding Registering on the HealthCare Provider Portal MMIS_JobAid_PortalRegFAQs.pdf 92k
Trading Partner ID Enrollment MMIS_JobAid_TrdngPrtnrIDEnroll.pdf 1.8MB
How to Link Your Trading Partner ID MMIS_JobAid_LinkTPID.pdf 1.8MB
Frequently Asked Questions for Trading Partner ID Enrollment MMIS_TradingPartnerEnrollFAQ.pdf 98k
Search Payment History MMIS_JobAid_SearchPaymentHistory.pdf 1.2MB
Submitting and Reviewing a Claim MMIS_JobAid_SubmittingReviewingClaim.pdf 3.7MB
How to Check Claim Status MMIS_JobAid_CheckClaimStatus.pdf 1.1MB
Treatment History MMIS_JobAid_TreatmentHistory.pdf 1.8MB
Updating PCP Caseload MMIS_JobAid_UpdatingPCPCaseload.pdf 1.3MB
Uploading Documents MMIS_JobAid_UploadingDocuments.pdf 1.5MB
Using the HealthCare Provider Portal PortalTraining.pdf 15MB

Archived Training Resources

Audience Content
All Providers MMIS Refresher Webinar: Navigating the HealthCare Provider Portal Please note: this webinar was recorded before the new MMIS go-live in November 2017 (HMTL, new window)
ARChoices Providers Maneuvering Through the Changes with Confidence Webinar (HTML, new window)
Dental Providers MMIS Dental HealthCare Provider Portal Workshop (HMTL, new window)
Living Choices Assisted Living Providers Navigating the HealthCare Provider Portal Webinar – Assisted Living Please note: this webinar was recorded before the new MMIS go-live in November 2017 (HTML, new window)
Personal Care New Prior Authorization Process for Personal Care Providers (Provider Type 32 only, for 21 and over) (HMTL, new window)