Help Desks / Support Centers

(800) 457-4454
in-state toll-free or
(501) 376-2211
local and out-of-state

Arkansas Payment Improvement Initiative
(866) 322-4696 in-state toll-free or
(501) 301-8311 local and out-of-state

Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers

What’s New for Arkansas Medicaid Providers

Smiling dental provider

Content updated December 7, 2018

All systems are currently online.

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Vendor Change For Prior Authorization And EOB Requests

Added 12/7/18
Vendors for certain prior authorizations and extension of benefits will change effective January 1, 2019. To help you prepare for this change, training will be offered via the web. Register now to learn more about these webinars!

Electronic Funds Transfer Required for All Providers Billing All Claims

Added 11/16/18
As of 9/28/2018, all providers and groups, excluding providers rendering services under a group, require EFT to enroll in Arkansas Medicaid. Providers participating in the Arkansas Diamond Plan or billing for services as an individual must have EFT on file.

Any claims that are submitted without EFT on file will deny.

Electronic Funds Transfer – Action Required for Pharmacy Providers

Added 10/16/18
All providers have been notified that Arkansas Medicaid will no longer produce and mail paper checks. Providers must now utilize electronic fund transfer (EFT), which allows your Medicaid payments to be directly deposited into your bank account. If you already receive your Medicaid payments by EFT, then no further action is required.

If you DO NOT receive EFT payments for Medicaid services you provide, you must take action NOW to ensure that you continue to receive Medicaid payments.

Complete the Electronic Fund (EFT) Authorization for Automatic Deposit (Word, new window), located in Section V of your provider manual.

Return the completed EFT authorization form along with a voided check or letter from your bank reflecting the bank’s ABA number and your account number before 12/31/2018 to:

Medicaid Provider Enrollment Unit
DXC Technology
P.O. Box 8105
Little Rock, AR 72203-8105


Arkansas Medicaid Pharmacy

If you do not take action by December 31, 2018, your provider number will be suspended until the EFT information is received.

New RA Messages

Added 12/7/18
Arkansas Medicaid released an RA message to all providers. View the RA message regarding Vendor Change For Prior Authorization And EOB Requests. (Word, new window)