Help Desks / Support Centers

(800) 457-4454
in-state toll-free or
(501) 376-2211
local and out-of-state

Arkansas Payment Improvement Initiative
(866) 322-4696 in-state toll-free or
(501) 301-8311 local and out-of-state

Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers

What’s New for Arkansas Medicaid Providers

Smiling dental provider

Content updated July 18, 2019

All systems are currently online.

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Greenway SuccessEHS Unable to Correctly Report MU for 2018

Added 7/9/19
The State of Arkansas is notifying EPs who use Greenway SuccessEHS they will be unable to attest to MU for 2018.

Greenway will not be able to institute fixes that would allow EPs to accurately report on MU measures. Greenway indicates they are working on fixes to Integry that should allow those EPs to attest soon. Providers will receive more information as soon as Greenway makes that available to CMS. Greenway also seems to have concluded their Prime Suite customers will not be able to accurately attest to MU. The State of Arkansas and CMS are awaiting further information from Greenway about this product before any recommendations may be suggested for further action.

Providers should refer to the May 9, 2019 notification from Greenway or view an excerpt of this notification (PDF, new window) regarding their CEHRT products and/or contact their Greenway representative at 877-932-6301.

Streamlined Arkansas Medicaid Revalidation Available for Providers Enrolled in Medicare

Added 4/17/19
CMS has established guidelines allowing providers enrolled in Medicare and Medicaid to be revalidated through a streamlined process. In order to qualify, provider information on file with Arkansas Medicaid must match the information in Medicare’s Provider Enrollment, Chain, and Ownership System (PECOS).

Medicaid Provider Enrollment will begin checking PECOS for providers who must revalidate soon. If Provider Enrollment confirms a match between the two systems, revalidation will be processed with no further provider action necessary. To take advantage of this time-saving opportunity, Enrollment encourages providers to keep these important match criteria updated with Arkansas Medicaid and PECOS:

If Enrollment is unable to confirm a match between the two systems, the provider will receive a revalidation letter and be required to submit a full enrollment application to revalidate their enrollment as an Arkansas Medicaid provider.

New RA Messages

Added 7/11/19
Arkansas Medicaid released an RA message to all Eligible Professional providers. View the RA message regarding Greenway SucessEHS Unable to Correctly Report MU for 2018. (Word, new window)