Help Desks / Support Centers

(800) 457-4454
toll-free or
(501) 376-2211

Arkansas Payment Improvement Initiative
(866) 322-4696 toll-free or
(501) 301-8311 local

Magellan Medicaid Administration Pharmacy Help Desk
(800) 424-7895, Option 2 for Prescribers

AFMC Outreach Specialists

The AFMC Provider Relations team is a diverse group of professionals, each with several years of managerial experience in clinics, hospitals, or both.

Medicaid Managed Care Services (MMCS) Outreach Specialists

MMCS outreach specialists visit PCP offices and other venues of care (such as hospitals, AHECs, and RHCs) to offer feedback and educational activities as needed to carry out quality utilization and improvement.

Each quarter, outreach specialists visit PCPs with caseloads of more than 300 clients. Annual visits are made to all other PCPs. The representatives are in the field four days per week but regularly check and respond to voicemail.

In addition to PCP visits, outreach specialists are available for general consultation on nonbilling Medicaid issues.

Meet the AFMC policy and education outreach specialists. (HTML, new window)

Medicaid Management Information System (MMIS) Outreach Specialists

If you need assistance with a Medicaid billing issue, the MMIS outreach specialists are available to help.

Meet the AFMC billing outreach specialists. (HTML, new window)