Arkansas Division of Medical Services Contacts

Arkansas Division of Medical Services
Department of Human Services
Donaghey Plaza South
P. O. Box 1437, Slot S401
Little Rock, Arkansas 72203-1437

Arkansas Medicaid contacts are listed below. Click the name to send email. All numbers are in area code (501).

Arkansas Medicaid Beneficiaries
Customer Services for 1. Coverage 2. Bills 3. Beneficiary denial letters 4. Other services	1-800-482-5431 in-state toll-free or 682-8501 local and out-of-state Monday through Friday 8 a.m. until 4:30 p.m.
Customer Services for 1. Lost or non-receipt of Medicaid cards 2. Eligibility 3. County DHS problems	1-800-482-8988 in-state toll-free or 682-8233 local and out-of-state Monday through Friday 8 a.m. until 4:30 p.m.
Magellan Pharmacy Call Center	1-800-424-7895 Beneficiary Support - Option 3 Web Support - Option 4, then Option 1 Call center hours are Monday through Friday 6 a.m. until 5 p.m. Web support hours are Monday through Friday 7 a.m. until 7 p.m.
Para Español	1-800-482-8988 en el estado/línea gratuita o 682-1661 local/fuera del estado de lunes a viernes 8 a.m. hasta las 4:30 p.m.

Arkansas Medicaid Providers
Arkansas Incentive Payment Team (AIPT), Electronic Data Interchange (EDI), Provider Assistance Center (PAC), and Provider Enrollment	1-800-457-4454 in-state toll-free or 376-2211 local and out-of-state Monday through Friday 8 a.m. until 5:00 p.m.
Magellan Pharmacy Call Center	1-800-424-7895 Pharmacy Support - Option 1 Prescriber Support - Option 2 Web Support - Option 4, then Option 1 Fax: 800-424-7976 Call center hours are Monday through Friday 6 a.m. until 5 p.m. Web support hours are Monday through Friday 7 a.m. until 7 p.m.
Third-Party Liability Unit	(501) 537-1070 local and out-of-state (501) 682-1644 Fax P.O. Box 1437, Slot S296 Little Rock, AR 72203-1437 Monday through Friday 8 a.m. until 5:00 p.m.

Other Important Numbers for Arkansas Medicaid

Name / Title	Telephone	Mail Slot
Janet Mann Director, Division of Medical Services	682-8330	S-401
Lynn Burton Business Operations Manager, Provider Reimbursement	682-1857	S-416
Anita Castleberry Business Operations Manager, Utilization Review and Behavioral Health Programs	682-8154	S-413
Cathy Coffman Nurse Manager, Utilization Review and Medical Programs	537-1670	S-413
James Gallaher Business Operations Manager, Health Care Innovation	396-6364	S-425
William Golden Medical Director, Division of Medical Services	320-6490	S-401
Ward Hanna Business Operations Manager, Provider Management and Vision and Dental Programs	320-6201	S-410
Debra Hope Business Operations Manager, Financial Activities	320-6546	S-416
Brian Jones Medical Assistance Manager, Institutional and Non-Institutional Provider Reimbursement	537-2064	S-416
Isaac Linam Deputy Chief of Office of Legislative and Intergovernmental Affairs Office of Rules Promulgation	320-6570	S-295
David McMahon Assistant Director, Administrative Services and Chief Financial Officer	396-6421	S-416
Laurence Miller Senior Psychiatrist, Division of Medical Services	683-4120	S-415
Tracy Mitchell Medicaid Data Security Administrator, Medicaid Information Management	396-6171	S-417
Cynthia Neuhofel Pharmacy Administrator, Arkansas Medicaid Pharmacy Program	683-4120	S-415
Maggie Newton Business Operations Manager, Health Care Innovation	320-6488	S-425
Tom Parsons Medical Assistance Manager, LTC Provider Reimbursement	537-2066	S-416
Roger Patton Professional Services Manager, Medicaid Information Management	320-6540	S-417
Matt Rocconi Interim AME PMO Director, Medicaid Information Management	320-6175	S-416
Anne Santifer Business Operations Manager Health Care Innovation	320-6177	S-425
Mary Beth Sparks Administrative Assistant, Division of Medical Services	683-4997	S-401
Dawn Stehle Directors Office, Division of Medical Services	682-6311	S-401
Paula Stone Deputy Director, Division of Medical Services	686-9489	S-401