Arkansas Medicaid Contact Information

Arkansas Division of Medical Services
Department of Human Services
Donaghey Plaza South
P. O. Box 1437, Slot S401
Little Rock, Arkansas 72203-1437

Arkansas Medicaid contacts are listed below. Click the name to send email. All numbers are in area code (501).

Arkansas Medicaid Beneficiaries
Customer Services for
1. Coverage
2. Bills
3. Beneficiary denial letters
4. Other services
1-800-482-5431

Monday through Friday 8 a.m. until 4:30 p.m.
Customer Services for
1. Lost or non-receipt of Medicaid cards
2. Eligibility
3. County DHS problems
1-800-482-8988 in-state toll-free
or
682-8233 local and out-of-state

Monday through Friday 8 a.m. until 4:30 p.m.
Magellan Pharmacy Call Center 1-800-424-7895
Beneficiary Support - Option 3
Web Support - Option 4, then Option 1

Call center hours are Monday through Friday 6 a.m. until 5 p.m.
Web support hours are Monday through Friday 7 a.m. until 7 p.m.
Para Español 1-800-482-8988 en el estado/línea gratuita
o
682-1661 local/fuera del estado

de lunes a viernes 8 a.m. hasta las 4:30 p.m.

Arkansas Medicaid Providers
Arkansas Incentive Payment Team (AIPT), Electronic Data Interchange (EDI), Provider Assistance Center (PAC), and Provider Enrollment 1-800-457-4454 in-state toll-free
or
376-2211 local and out-of-state

Monday through Friday 8 a.m. until 5:00 p.m.
Magellan Pharmacy Call Center 1-800-424-7895
Pharmacy Support - Option 1
Prescriber Support - Option 2
Web Support - Option 4, then Option 1

Fax: 800-424-7976

Call center hours are Monday through Friday 6 a.m. until 5 p.m.
Web support hours are Monday through Friday 7 a.m. until 7 p.m.
Third-Party Liability Unit (501) 537-1070 local and out-of-state
(501) 682-1644 Fax
P.O. Box 1437, Slot S296
Little Rock, AR 72203-1437

Monday through Friday 8 a.m. until 5:00 p.m.

Other Important Numbers for Arkansas Medicaid

Name / Title Telephone Mail Slot
Janet Mann
Director,
Division of Medical Services
320-6270 S-401
Lynn Burton
Business Operations Manager,
Provider Reimbursement
682-1857 S-416
Anita Castleberry
Business Operations Manager,
Utilization Review and Behavioral Health Programs
682-8154 S-413
James Gallaher
Business Operations Manager,
Health Care Innovation
396-6364 S-425
William Golden
Medical Director,
Division of Medical Services
320-6490 S-401
Debra Hope
Business Operations Manager,
Financial Activities
320-6546 S-416
Brian Jones
Medical Assistance Manager,
Institutional and Non-Institutional Provider Reimbursement
537-2064 S-416
Isaac Linam
Deputy Chief of Office of Legislative and Intergovernmental Affairs
Office of Rules Promulgation
320-6570 S-295
David McMahon
Assistant Director,
Administrative Services and Chief Financial Officer
396-6421 S-416
Laurence Miller
Senior Psychiatrist,
Division of Medical Services
683-4120 S-415
Tracy Mitchell
Medicaid Data Security Administrator,
Medicaid Information Management
396-6171 S-417
Justin Mizell
Assistant Director
Organized Care Member Services Manager
320-6477 S-401
Cynthia Neuhofel
Pharmacy Administrator,
Arkansas Medicaid Pharmacy Program
683-4120 S-415
Maggie Newton
Business Operations Manager,
Health Care Innovation
320-6488 S-425
Tom Parsons
Medical Assistance Manager,
LTC Provider Reimbursement
537-2066 S-416
Matt Rocconi
Arkansas Medicaid Enterprise IT Director,
Medicaid Information Management
320-6175 S-416
Mary Beth Sparks
Administrative Assistant,
Division of Medical Services
683-4997 S-401
Dawn Stehle
Directors Office,
Division of Medical Services
682-6311 S-401
Paula Stone
Deputy Director,
Division of Medical Services
686-9489 S-401