Help Desks

Monday through Friday
8:00am until 4:30pm


(800) 482-5431
in-state toll-free or
(501) 682-8501
local and out-of-state

1. Coverage
2. Bills
3. Denial letters
4. Other services


(800) 482-8988
in-state toll-free  or
(501) 682-8233
local and out-of-state

1. Lost / non-receipt of
Medicaid cards
2. Eligibility
3. County DHS problems

Your Rights

You have a right to be treated fairly.

  • When you apply for Medicaid or ARKids First, your race, sex, or religion should never be a reason for turning you down.
  • You have a right to get information that you can understand.
  • Your doctor should treat you with respect.
  • You have a right to help make decisions about your health care or your child’s health care.
  • You have a right to refuse treatment.
  • You should never be strapped down or restrained just to make things easier for medical workers.
  • You have a right to see your medical records, and to ask that they be changed if they’re incorrect.
  • No one should treat you badly just because you use these rights.

If you have a complaint about your health care, call the Complaint Hotline at 1-888-987-1200. Have your Medicaid or ARKids First ID card ready when you call.

If you feel you’re being treated unfairly
Should you ask for a hearing?
Before the hearing
If your benefits will be taken away
If Medicaid refuses to pay

If you feel you’re being treated unfairly

If you feel you’re being treated unfairly, you can ask for a hearing. A hearing is a review and discussion of your complaint. A hearing officer will:

  • listen to you.
  • explain the rules.
  • answer your questions.
  • see that you get fair treatment.

Should you ask for a hearing?

You should ask for a hearing if you believe:

  • it was wrong to deny your application or request for service.
  • it is taking too long to decide about your application.
  • you did not receive enough help.
  • you asked for a service and did not get it.
  • someone forced you to accept a service you did not want.
  • someone discriminated against you.

To ask for a hearing, send a letter asking for a hearing to

DHS Office of Appeals and Hearings
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437
Phone 501-682-8622
Fax 501-404-4628

Before the hearing

Before the hearing you should:

  • Get your facts in order so you can explain clearly.
  • Bring any letters, papers, or other items that help show what happened.
  • List any witnesses who can tell what happened. DHS can help you get them to come to the hearing. Contact your county DHS office for help.
  • Decide if you want someone to speak for you at the hearing. (You may speak for yourself if you like.) Contact your county DHS office for help.
  • Decide if you want a lawyer. If you want, you may choose to hire a lawyer to help you in the hearing. The cost for your lawyer will be your responsibility.

Return to list

If your benefits will be taken away

If you are notified that your Medicaid or ARKids First benefits will be taken away:

  • You will get a letter telling you so. If you disagree with the decision, you can appeal the decision and have a hearing before a DHS hearing officer.
  • Your request for appeal must go to the DHS Office of Appeals and Hearings. It is very helpful if you also send to the Office of Appeals and Hearings a copy of the letter you got from DHS telling you that your benefits would end.

Time Limits to Request an Appeal

You must request an appeal within 10 calendar days if you want your benefits to continue until your appeal is over. Look at the date that is on the letter you got from Medicaid or ARKids First telling you that your benefits would end. The Office of Appeals and Hearings must receive your request for appeal and your request that your benefits continue no later than 10 calendar days from the date on your letter.

Important: If you choose to keep receiving Medicaid or ARKids First services during your appeal and then the appeal decision is not in your favor, you may have to pay for services you received. It is possible that DHS will contact you about a Medicaid overpayment if that happens.

You have 30 days from the date on your letter to request an appeal if you do not want your benefits to continue during the appeal process. Your request for an appeal hearing will be denied if the Office of Appeals and Hearings does not get your appeal request within 30 days of the date on the letter you got from Medicaid or ARKids First telling you that your benefits would end.

Send your request for an appeal to

DHS Office of Appeals and Hearings
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437
Phone 501-682-8622
Fax 501-404-4628

If Medicaid or ARKids First refuses to pay

If Medicaid or ARKids First refuses to pay for a service you need:

  • You will get a letter telling you so. If you disagree with the decision, you can appeal the decision and have a hearing before a DHS hearing officer.
  • Your request for appeal must go to the DHS Office of Appeals and Hearings. It is very helpful if you also send to the Office of Appeals and Hearings a copy of the letter you got from DHS telling you that payment for a service has been denied.
  • You have 30 days from the date on your letter to request an appeal. Your request for an appeal hearing will be denied if the Office of Appeals and Hearings does not get your appeal request within 30 days of the date on the letter you got from Medicaid or ARKids First telling you that a service has been denied.

Send your request for an appeal to

DHS Office of Appeals and Hearings
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437
Phone 501-682-8622
Fax 501-404-4628

The Arkansas Department of Human Services provides Medicaid and ARKids First benefits to everyone who is eligible, in compliance with Titles VI and VII of the Civil Rights Act, without regard to age, religion, political affiliation, veteran status, sex, race, color, or national origin.